Illustrative demo
From the first request on WhatsApp to a confirmed booking.
Capabilities
- Natural-language conversation
- Authentication via OTP, in-house systems or Chave Móvel Digital
- Integration with APIs, CRM, ERP, portals and databases
- Answers based on internal knowledge and FAQs
- Sending and collecting documents, receipts and invoices
- Handover to a human agent when needed
Use cases
- Bookings and appointments
- Customer support and FAQs
- Request status
- Incident reporting
- Invoices and receipts
- Data collection and validation
- Internal employee support
- Triage for human teams
Benefits
- Available 24/7
- Faster, more consistent service
- Fewer forms, less friction
- Less load on traditional channels
- Starts with one use case and evolves gradually
Security and control. Authentication and identity verification, access control, logging and auditing, business rules, and handover to an operator whenever the agent should not complete the process on its own.